Polaris transportation customer service

About Us Polaris Customer Care


Customer care... the Polaris way

We have made it a top priority to keep the personal relationships that have built our business as the foundational element for our future success. We do our best to understand our clients, their specific cross-border LTL requirements and the outcomes they need to run their business efficiently.

What you can expect at Polaris

Our people are knowledgeable in cross-border LTL freight shipping and have solutions derived from decades of experience in the trucking industry. We know what we do well and focus on just that-dry goods, high value shipments, appointment deliveries and overall, cross-border LTL service you can set your clock to.

Above PAR is our LTL trucking benchmark

We continue to improve our levels of customer service and encourage and learn from the feedback we get on a regular basis. Our customer care team is empowered to make things happen and have a mandate to be “above PAR” in our dealings with customers ('P'roactive, 'A'ccountable, 'R'esponsive).

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