POLARIS NAMED 2021 MASTIO QUALITY AWARD WINNERJuly 14, 2021
The Polaris team is celebrating being named the 2021 Mastio Quality Award winner for this year’s Canadian LTL Carrier Study. Mastio & Company is a highly reputable research agency specializing in several industries, including transportation & logistics. Every two years, they evaluate Canadian LTL carriers by gathering customer feedback to determine whether core client needs are being met.
In this year’s Mastio evaluation, Polaris earned very strong customer value ratings that placed us in the Higher Performance/Superior Offering classification. Against a group of key competitors, we were recognized as number one in multiple categories, including:
- Ease of doing business
- Shipments delivered when promised
- Problem resolution
- Proactive communications
- Likelihood of recommending this carrier
- Shipments delivered without damage
We are so proud of each member on our team as receiving the Mastio award proves that our dedication to quality service is creating outstanding customer experiences. The award also demonstrates that our ongoing investments in industry-leading technology and automation is enhancing the shipping process from order placement to final delivery.
Polaris continues to be a service-first company made up of great people who truly care about our customers and earning the 2021 Mastio Quality Award is a motivator for Polaris to continue growing with innovative, customer-focused thinking.